FAQ

I purchased an Online Stream subscription but wanted a TV subscription (or vice versa). What do I do?
If you’ve made your purchase within (one) 1 hour, please call 5251003, and our customer service representatives can deactivate your Online Stream subscription and help you purchase a TV subscription. We cannot change your subscription after the initial one (1) hour period, and you will have to purchase an additional package.

I want to purchase multiple streams; do I need to create multiple accounts?
Each stream is viewable on only a single device. You will have to create a new account (with a different email) for every stream you want to purchase.

I refreshed my stream, and it’s not working anymore. What do I do?
If you refresh your streaming page, please allow approx. 30-45 seconds for the stream to reload. Please refresh after this time. If after this period you are still experiencing issues, please contact 5251003

On how many devices can I view the Live Stream simultaneously?
It’s only possible to view the Live Steam on one device at a time. Please keep in mind that when switching or refreshing the Live Stream, it might take up to 45 seconds for this to refresh and play again.

Where can I contact for support?
If you have any questions, please read our FAQ. If you still have questions, please call 5251003, and our Customer Service Representatives will help you.

Can I purchase an Online Stream or TV Package for someone else?
Online Stream: You can purchase multiple Live Streams but will have to create a new user for each stream. Each user/stream will have their own login to view.
TV Package: Since TV packages are charged to the customer’s account, it’s currently not possible to purchase this for someone else without authorization.

How will I be charged?
Online Stream: You will be billed by the option of your choice during purchase, either via Credit Card or Pay.aw. Credit Card users will see a charge made by “WiFi Aruba” on their next statement. TV Package: Customers who purchase a TV Package will be billed on their account (visible on the next invoice).

Why are there two prices, one in USD and one in AWG?
Both prices are the same; the conversion is visible, so you know what you will be charged. Credit Card charges are in USD and Pay.aw as your Local Payment Option is in AWG.

I purchased the “Ambiente Den 71 Package” for my TV; on what channels can I view my PPV?
You can view your PPV on Channels 124 SD and 125 HD (Digital Cable)
SETAR Complete & IPTV users can view their PPV on Channel 125

I purchased the “Ambiente Den 71 Package” Online Stream; How do I watch it?
Once you’ve completed your purchase, log in, and you will see a “Live Stream” button in the top right corner of the website. Click “Live Stream” to view.

I purchased the “Ambiente Den 71 Package” for my TV, but the channel is black/shows an error. What do I do?
Restart your Digital Cable or IPTV Box. If the channel still shows a black screen or error, please call 5251003, and our Customer Service Representatives will gladly assist.

I live abroad and am experiencing streaming issues; what number can I contact for support?
If you are an international customer experiencing issues with your stream please WhatsApp +2975251003 for assistance. IMPORTANT NOTE: WhatsApp Support is only available for users experiencing issues/having trouble with their purchased stream. Please only message once, and our representative will assist as quickly as possible. Sending multiple messages will not get a quicker response but can significantly delay our response time.

Can I Purchase BOTH an Online Stream AND a TV Subscription?
Yes, but keep in mind you will be billed for both services separately. Online Streaming will be charged via Credit Card or Pay.aw. TV Subscriptions will be billed on account; this will be visible on your next invoice.